Privacy Policy

Effective Date: March 22, 2026

CallMind ("we," "our," or "us") operates the website https://callmind.online and provides AI-powered conversation analysis services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

a. Personal Data

When you register for an account or use our Service, we may collect:

  • Contact details (name, email address, billing information)
  • Account credentials
  • Any information you provide in support requests or communications

b. Conversation Data

You may upload conversation transcripts (in Excel or text format) or provide audio transcriptions for analysis. This data may include:

  • Customer names, contact details, and other personal information contained in the conversations
  • Sentiment, compliance metrics, and other analysis results

c. Usage Data

We automatically collect certain information when you access our platform, such as:

  • IP address, browser type, operating system
  • Pages visited, features used, and interaction data
  • Log data and performance metrics

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Perform AI-based analysis (sentiment, entity extraction, compliance checking, quality scoring)
  • Generate insights, dashboards, and reports for you
  • Manage your account, process payments, and respond to support inquiries
  • Monitor usage trends and enhance security
  • Comply with legal obligations

Important: We process conversation data only on your behalf and according to your instructions. We do not use your conversation data to train models for other customers unless explicitly agreed in writing.

3. Data Sharing and Disclosure

We do not sell your personal data or conversation data. We may share information in the following limited circumstances:

  • Service Providers: With third-party vendors who assist us in hosting, payment processing, analytics, and customer support, subject to confidentiality obligations.
  • Legal Requirements: If required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
  • With Your Consent: When you direct us to share information.

4. Data Security

We implement technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your account data and conversation data for as long as your account is active or as needed to provide the Service. You may delete conversations at any time through the platform. Upon termination of your account, we will delete or anonymize your data within 30 days, unless retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

  • Access, correction, or deletion of your personal data
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, contact us at privacy@callmind.online. We will respond within the timeframes required by applicable law.

7. International Data Transfers

We may process and store data in servers located in various jurisdictions. If you are located outside the country where our servers reside, your data may be transferred internationally. We will ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your data.

8. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal data from children. If we learn we have done so, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with a new effective date. Your continued use of the Service constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

CallMind

Email: info@callmind.online