Effective Date: March 22, 2026
These Terms of Service ("Terms") govern your access to and use of the CallMind platform, website, and related services (collectively, the "Service") provided by CallMind ("we," "our," or "us"). By using the Service, you agree to be bound by these Terms.
You must be at least 18 years old and have the authority to enter into a binding agreement. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization.
You must provide accurate, complete, and current information during registration. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
We grant you a non-exclusive, non-transferable, revocable right to access and use the Service in accordance with these Terms and your selected subscription plan.
You may not:
You retain all ownership rights in the conversation data and other content you upload ("Your Data"). By uploading Your Data, you grant us a limited license to process it solely to provide the Service, including AI analysis, entity extraction, and reporting.
The Service is offered under subscription plans (e.g., Starter, Professional, Enterprise) as described on our website. Fees are quoted in USD and are non-refundable except as required by law.
You must provide a valid payment method. We will automatically charge your payment method at the beginning of each billing cycle. If payment fails, we may suspend access until payment is received.
You may upgrade or downgrade your plan at any time. Changes will take effect immediately, and you will be charged the new rate on a pro‑rated basis.
You may cancel your subscription at any time via your account settings. Cancellation will take effect at the end of the current billing period; no refunds will be provided for partial periods.
We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if we believe your use poses a security risk. We will notify you in advance unless prohibited by law.
Upon termination, your right to use the Service ends. We will delete Your Data within 30 days, subject to any legal retention requirements.
The Service, including its code, algorithms, dashboards, and design, is owned by CallMind and protected by intellectual property laws. We grant you no rights except the limited license described above. You may not remove any proprietary notices.
Each party agrees to protect the other's confidential information. "Confidential Information" includes non-public technical, business, or customer data. The receiving party may use it only to perform obligations under these Terms and will not disclose it except as permitted.
Our Service uses artificial intelligence to analyze conversations. While we strive for accuracy, AI‑generated insights are based on probabilities and may contain errors. You are responsible for verifying critical outputs. CallMind does not guarantee that the analysis will be error‑free or meet your specific requirements.
The Service may integrate with third‑party platforms or display links to external sites. We do not control those services and are not responsible for their content or practices.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CALLMIND BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US DURING THE TWELVE MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold CallMind harmless from any claims, damages, or expenses arising out of (a) your use of the Service in violation of these Terms, (b) Your Data, or (c) your violation of applicable laws.
These Terms shall be governed by the laws of USA, without regard to conflict‑of‑law principles. Any dispute arising out of these Terms shall be resolved exclusively in the courts located in Delaware, and you consent to personal jurisdiction there. Alternatively, we may require binding arbitration at our discretion.
We may revise these Terms from time to time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
These Terms constitute the entire agreement between you and CallMind.
If any provision is found unenforceable, the remainder shall remain in effect.
Our failure to enforce a right does not waive that right.
You may not assign these Terms without our consent; we may assign them without restriction.
For questions or notices, contact us at:
CallMind
Email: info@callmind.online